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Pharmacies are cutting hours and closing stores. What it means for customers.

Randy Florschuetz thought his annual flu shot would be a quick errand.

He booked an appointment online for Nov. 21 and showed up at his local Walgreens at the designated time – only to be met with a sign noting it was closed.

On Nov. 25, he booked another appointment for the following Monday and headed to the store to pick up a prescription. Again, a sign told him the store was closed for the day.


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